Privet Policy

Privacy Policy – The Creative Hearts CIC

Last updated: December 2025

The Creative Hearts CIC (“we”, “us”, or “our”) is committed to protecting the privacy and personal information of our website visitors, volunteers, donors, and participants. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

We may collect personal information when you:

Fill out a contact or volunteer application form
Make a donation through our website
Subscribe to our newsletter or updates
Register for events, workshops, or courses

The types of information we may collect include:

Name, address, email, and telephone number
Payment information (processed securely via third-party payment providers)
Details of your participation, preferences, or special requirements

2. How We Use Your Information

We use your personal data for the following purposes:

To process donations, volunteer applications, or event registrations
To communicate updates, newsletters, or important information about our activities
To improve our services and manage our events and programs
To comply with legal obligations, including safeguarding and record-keeping

We do not sell, rent, or trade your personal data to third parties.

3. Data Sharing

We may share your personal information only:

With trusted third-party service providers, such as payment processors or email service providers, to deliver services you request
Where required by law or to protect public safety or legal rights

4. Data Retention

We keep your personal data only as long as necessary for the purposes outlined above, or as required by law. For volunteers, donors, or participants, we retain records for up to 7 years for legal, financial, or safeguarding reasons, after which the data is securely deleted.

5. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of any inaccurate data
Request erasure of your personal data (“right to be forgotten”)
Request restriction of processing or object to processing
Request data portability

To exercise these rights, please contact us at info@thecreativehearts.org.uk.

6. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

7. Cookies

Our website may use cookies to improve your experience. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, but some features of the website may not function correctly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last updated” date. Please check this page periodically.